It's arrived, but something's wrong
We want you to be completely happy with your purchase, however, we know that sometimes things can go wrong and you may need to send an item back.

You may return goods for a full refund up to 14 days from receipt. Please note, we do not offer free returns, delivery and return carriage is non-refundable on goods ordered in error, or goods that are no longer required.

So, you need to send something back? Here's how to do it.

Before returning your item(s), use the returns form provided to let us know that we can expect your parcel and why you are returning it.

Once you have completed the returns form online, simply complete the return form that was included with your order and pop it in with the items you're returning. Then send it to the following address using your preferred carrier service (we recommend using Royal Mail):

Returns dept, Shift Car Care C/O Auto Finesse, 20 Burnt Mill Industrial Estate, Elizabeth Way, Harlow, Essex, CM20 2HS

Returns Form

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